aresbet Privacy Policy

aresbet ("aresbet," "we," "us," or "our") operates the online gaming platform accessible at aresbet.app (the "Platform"). We are committed to protecting the privacy and personal data of all users who access or use our Platform, including registered players, visitors, and any other individuals whose data we process in connection with our services.

This Privacy Policy ("Policy") describes how aresbet collects, uses, stores, discloses, and protects personal information in accordance with applicable data protection laws, including the Republic Act No. 10173, also known as the Data Privacy Act of 2012 of the Philippines, and its implementing rules and regulations. By using the aresbet Platform, you acknowledge that you have read and understood this Policy and consent to the collection and use of your personal data as described herein.

This Policy should be read together with our Terms & Conditions and our Responsible Gaming Policy, both of which form part of the overall agreement between you and aresbet.

aresbet collects personal data from you in the following ways:

Information you provide directly:

• Registration data: When you create an aresbet account, we collect your full name, date of birth, email address, mobile number, residential address, and chosen username and password.
• Identity verification documents: To comply with our Know Your Customer (KYC) obligations, we may request copies of government-issued identification (such as a Philippine passport, driver's licence, or SSS/UMID card), proof of address, and proof of payment method ownership.
• Financial data: When you make deposits or request withdrawals, we collect payment method details, transaction amounts, and transaction history. We do not store full card numbers or full bank account details on our servers — these are handled by our certified payment processors.
• Communications: If you contact our customer support team via live chat or email, we retain records of those communications, including the content of your messages and any attachments you provide.
• Responsible gaming data: If you set deposit limits, request a cooling-off period, or apply for self-exclusion, we record those preferences and the dates on which they were applied.

Information collected automatically:

• Device and technical data: IP address, browser type and version, operating system, device identifiers, screen resolution, and time zone.
• Usage data: Pages visited, games played, session duration, bet history, wagering patterns, and navigation paths within the Platform.
• Cookies and similar technologies: As described in Section 6 of this Policy.

aresbet uses the personal data we collect for the following purposes:

• Account management: To create, maintain, and administer your aresbet player account, including verifying your identity and age (21+ requirement), processing your login, and managing your account settings.
• Service delivery: To provide you with access to the games, features, and services available on the aresbet Platform, including processing deposits, withdrawals, and bonus credits.
• Regulatory compliance: To fulfil our legal and regulatory obligations, including anti-money laundering (AML) checks, KYC verification, responsible gaming monitoring, and reporting obligations to relevant Philippine authorities.
• Fraud prevention and security: To detect, investigate, and prevent fraudulent transactions, unauthorised account access, and other illegal or prohibited activities on the Platform.
• Customer support: To respond to your enquiries, resolve disputes, and provide technical assistance.
• Platform improvement: To analyse usage patterns, conduct internal research, and improve the functionality, performance, and user experience of the aresbet Platform.
• Marketing communications: To send you promotional offers, bonus notifications, and platform updates where you have consented to receive such communications. You may opt out at any time by contacting our support team.
• Responsible gaming: To monitor your gaming activity for signs of problem gambling and to enforce any limits, cooling-off periods, or self-exclusions you have requested.

aresbet processes your personal data on the following legal bases under the Data Privacy Act of 2012 and applicable regulations:

• Contractual necessity: Processing is necessary to perform the contract between you and aresbet — specifically, to provide you with access to the Platform and its services.
• Legal obligation: Processing is required to comply with applicable laws and regulations, including AML legislation, KYC requirements, and responsible gaming obligations.
• Legitimate interests: Processing is necessary for aresbet's legitimate interests, including fraud prevention, platform security, and service improvement, provided those interests are not overridden by your rights and interests.
• Consent: Where we rely on your consent — for example, for marketing communications — you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

aresbet does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your personal data with the following categories of recipients only to the extent necessary for the purposes described in this Policy:

• Payment processors: Certified payment service providers (including GCash, PayMaya, and banking partners such as BPI, BDO, and Metrobank) who process your deposits and withdrawals on our behalf. These providers are bound by their own data protection obligations.
• Identity verification providers: Third-party KYC and identity verification services that assist us in verifying your identity and age in compliance with our regulatory obligations.
• Game software providers: Licensed game developers and live dealer studio operators whose games are available on the aresbet Platform. These providers may receive limited technical data necessary to deliver their games to you.
• Regulatory and law enforcement authorities: Philippine government agencies, including the Philippine Amusement and Gaming Corporation (PAGCOR) and law enforcement bodies, where we are required by law to disclose your information or where disclosure is necessary to protect the rights, property, or safety of aresbet, its players, or the public.
• Professional advisers: Lawyers, auditors, accountants, and other professional advisers who provide services to aresbet, subject to binding confidentiality obligations.
• Business transfers: In the event of a merger, acquisition, restructuring, or sale of all or part of aresbet's business, your personal data may be transferred to the relevant successor entity, subject to equivalent data protection commitments.

All third parties with whom aresbet shares personal data are required to handle that data in accordance with applicable data protection laws and are prohibited from using it for any purpose other than the specific purpose for which it was shared.

aresbet uses cookies and similar tracking technologies to operate and improve the Platform, personalise your experience, and support our security and fraud prevention measures. The following types of cookies may be used:

• Strictly necessary cookies: These cookies are essential for the Platform to function correctly. They enable core features such as account login, session management, and security. These cookies cannot be disabled without affecting Platform functionality.
• Performance and analytics cookies: These cookies collect anonymised information about how players use the Platform — such as which pages are visited most frequently and how long sessions last — to help us improve the Platform's performance and user experience.
• Functional cookies: These cookies remember your preferences and settings, such as your preferred language, display options, and responsible gaming limits, so you do not have to re-enter them each time you visit.
• Security cookies: These cookies help us detect and prevent fraudulent activity, unauthorised access attempts, and other security threats on the Platform.

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the aresbet Platform. By continuing to use the Platform after being presented with our cookie notice, you consent to our use of cookies as described in this Policy.

aresbet retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, regulatory, accounting, or reporting requirements.

In general, aresbet retains account data and transaction records for a minimum of five (5) years from the date of your last transaction or the closure of your account, whichever is later. This retention period reflects our obligations under Philippine AML legislation and gaming regulations. Identity verification documents may be retained for a longer period where required by applicable law.

Where personal data is no longer required for any lawful purpose, aresbet will securely delete or anonymise it in accordance with our internal data retention and disposal procedures. Anonymised or aggregated data that can no longer be linked to an individual may be retained indefinitely for analytical and statistical purposes.

aresbet takes the security of your personal data seriously. We implement a range of technical and organisational measures designed to protect your data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• SSL/TLS encryption: All data transmitted between your device and the aresbet Platform is encrypted using industry-standard Secure Sockets Layer (SSL) / Transport Layer Security (TLS) protocols.
• Access controls: Access to personal data within aresbet is restricted to authorised personnel who require it to perform their job functions. All staff with access to personal data are subject to confidentiality obligations.
• Secure password storage: Account passwords are stored using strong one-way hashing algorithms. aresbet staff cannot view your password in plain text.
• Regular security assessments: aresbet conducts periodic security reviews and vulnerability assessments of its Platform and infrastructure to identify and address potential security risks.
• Incident response: In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, aresbet will notify the National Privacy Commission (NPC) and affected individuals in accordance with the requirements of the Data Privacy Act of 2012.

While aresbet takes all reasonable steps to protect your personal data, no method of transmission over the internet or method of electronic storage is completely secure. You are responsible for keeping your aresbet account credentials confidential and for notifying us immediately if you suspect any unauthorised access to your account.

Under the Data Privacy Act of 2012 and its implementing rules, you have the following rights in relation to your personal data held by aresbet:

• Right to be informed: You have the right to be informed about how your personal data is collected, used, and processed, as set out in this Policy.
• Right of access: You have the right to request a copy of the personal data that aresbet holds about you, along with information about how it is being used.
• Right to rectification: You have the right to request that inaccurate or incomplete personal data held by aresbet be corrected or updated. You may update certain account details directly through your account settings.
• Right to erasure: You have the right to request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
• Right to object: You have the right to object to the processing of your personal data for direct marketing purposes at any time. You may also object to processing based on legitimate interests, subject to aresbet's overriding legitimate grounds.
• Right to data portability: You have the right to receive a copy of the personal data you have provided to aresbet in a structured, commonly used, and machine-readable format, where technically feasible.
• Right to lodge a complaint: If you believe that aresbet has not handled your personal data in accordance with applicable law, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines.

To exercise any of the above rights, please contact our Data Protection Officer using the contact details provided in Section 12 of this Policy. aresbet will respond to all verified requests within thirty (30) days of receipt, or within such other timeframe as required by applicable law.

The aresbet Platform is strictly intended for adults aged 21 years and above, in accordance with Philippine law governing casino-style gambling. aresbet does not knowingly collect personal data from individuals under the age of 21.

If aresbet becomes aware that personal data has been collected from a person under the age of 21, we will take immediate steps to delete that data and close the associated account. If you are a parent or guardian and believe that your child has provided personal data to aresbet, please contact us immediately using the details in Section 12 so that we can take appropriate action.

aresbet reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, legal obligations, or Platform features. When material changes are made, we will notify registered players by posting a prominent notice on the Platform or by sending a notification to the email address associated with your account.

The updated Policy will take effect on the date specified in the notice. Your continued use of the aresbet Platform after the effective date of any revised Policy constitutes your acceptance of the changes. We encourage you to review this Policy periodically to stay informed about how aresbet protects your personal data.

If you have any questions, concerns, or requests regarding this Privacy Policy or the way aresbet handles your personal data, please contact our Data Protection Officer (DPO). Our DPO is responsible for overseeing aresbet's compliance with the Data Privacy Act of 2012 and this Policy.

You may reach our Data Protection Officer by email at: [email protected]

For general customer support enquiries, you may also contact our support team at: [email protected]

Please include your registered username, a clear description of your request or concern, and any relevant details to help us respond efficiently. aresbet aims to acknowledge all privacy-related enquiries within five (5) business days and to resolve them within thirty (30) days of receipt.