Frequently Asked Questions

You must be at least 21 years old to register and play on aresbet. This is a strict requirement under Philippine gaming regulations. aresbet verifies the age of every player during registration and may request government-issued ID at any time. Accounts found to belong to players under 21 will be immediately suspended and any funds returned. We take underage gambling very seriously — it is not just a rule, it is our responsibility.

Identity verification on aresbet is required before you can make withdrawals and is part of our compliance with Philippine anti-money laundering (AML) regulations. To complete KYC, log in to your account and navigate to the verification section. You will need to upload:

• A valid government-issued photo ID (passport, driver's licence, or PhilSys national ID)
• A selfie holding your ID
• Proof of address (utility bill or bank statement dated within the last 3 months)

Most verifications are completed within 24–48 hours. You will receive an email notification once your account is verified.

On the aresbet login page, click Forgot Password and enter the email address linked to your account. aresbet will send you a password reset link within a few minutes. Check your spam or junk folder if you do not see it in your inbox. Once you reset your password, we recommend choosing something strong and unique — avoid using the same password you use for GCash, BPI, or other financial apps.

No. aresbet strictly allows only one account per person. Creating multiple accounts is a violation of our Terms & Conditions and may result in all accounts being permanently suspended and any winnings forfeited. If you have accidentally created a duplicate account, contact our support team immediately at [email protected] to resolve the issue before it affects your standing.

aresbet supports the most popular payment methods used by Filipino players, including:

• GCash – instant deposits and fast withdrawals
• PayMaya (Maya) – seamless mobile wallet transfers
• BPI Online Banking – direct bank transfer
• BDO Online Banking – direct bank transfer
• Metrobank – bank transfer option

All transactions are processed in Philippine Peso (₱ / PHP). We do not currently accept cryptocurrency or international payment methods.

The minimum deposit on aresbet varies by payment method but is designed to be accessible for Filipino players at all budget levels. GCash and PayMaya deposits typically have a lower minimum threshold, making it easy to top up your account with as little as ₱100. Check the cashier section of your account for the exact minimums per payment method, as these may be updated from time to time.

Most aresbet withdrawals are processed within 24 hours after your identity verification is complete. GCash and PayMaya withdrawals are typically the fastest — often arriving within a few hours during business hours. Bank transfers to BPI, BDO, and Metrobank may take 1–3 business days depending on your bank's processing schedule. Withdrawals requested on weekends or Philippine public holidays may experience slight delays.

Withdrawals may be declined for several reasons:

• Your KYC verification is incomplete or pending
• The withdrawal amount is below the minimum threshold
• Active bonus wagering requirements have not yet been met
• The withdrawal method does not match your deposit method
• Your account has a security hold pending review

If your withdrawal was declined and none of the above apply, contact our support team at [email protected] with your transaction reference number for assistance.

aresbet offers a wide range of games designed for Filipino players who love live entertainment and fast-paced action:

• Live Casino – real dealers, real tables, streamed live
• Slot Games – hundreds of titles from top providers
• Bingo – classic and modern bingo variants
• Virtual Sports – simulated football, basketball, horse racing, and more
• Dreams of Macao – exclusive themed live games inspired by Macao's casino culture

New games are added regularly, so there is always something fresh to try on aresbet.

Yes! aresbet is fully optimised for mobile play. Whether you are in Manila, Cebu, Davao, or anywhere else in the Philippines, you can enjoy the full aresbet experience directly from your smartphone browser — no app download required. The platform is responsive and works smoothly on both Android and iOS devices. For the best experience, use a stable Wi-Fi or mobile data connection when playing live dealer games.

Yes. aresbet uses certified Random Number Generator (RNG) technology for all non-live games, ensuring that every spin, card draw, and outcome is completely random and unbiased. Live dealer games are streamed in real time from professional studios with trained dealers, providing full transparency. aresbet is committed to fair play and operates under the oversight of Philippine gaming regulations.

aresbet regularly offers promotions for both new and existing Filipino players, including welcome bonuses, deposit match offers, free spins on selected slot games, cashback deals, and seasonal promotions tied to Philippine events and holidays. All bonuses are subject to wagering requirements — please read the specific terms for each promotion in your account's promotions section before claiming.

Wagering requirements (also called playthrough requirements) specify how many times you must bet your bonus amount before you can withdraw any winnings derived from that bonus. For example, a ₱500 bonus with a 20x wagering requirement means you need to place a total of ₱10,000 in bets before the bonus funds convert to withdrawable cash. Always check the wagering requirements before claiming any aresbet bonus to make sure it suits your playing style.

You can set daily, weekly, or monthly deposit limits directly from your aresbet account settings under the Responsible Gaming section. Limits take effect immediately and can only be lowered without a waiting period — increasing a limit requires a cooling-off period to prevent impulsive decisions. We strongly encourage all players to set a deposit limit that reflects their entertainment budget, separate from essential expenses like rent, food, and utilities.

If you feel your gambling is becoming a problem, aresbet's self-exclusion tool lets you temporarily or permanently block access to your account. Go to Account Settings → Responsible Gaming → Self-Exclusion and choose your preferred exclusion period (24 hours, 7 days, 30 days, 90 days, or permanent). You can also contact our support team at [email protected] to request immediate exclusion. During the exclusion period, you will not be able to log in, deposit, or receive promotional communications. For additional support, PAGCOR's responsible gaming resources are available at pagcor.ph.

The first step is acknowledging it — and that takes courage. aresbet has several tools to help: deposit limits, session time limits, cooling-off periods, and self-exclusion. Beyond our platform tools, we encourage you to seek professional support. PAGCOR operates a responsible gaming programme with resources for Filipino players. You can also speak to a trusted family member or friend. Remember: gambling should always be entertainment, not a source of stress or financial hardship. Visit our Responsible Gaming page for full details on all available tools and resources.

If aresbet is not loading, try the following steps:

• Check your internet connection — try switching between Wi-Fi and mobile data
• Clear your browser cache and cookies, then reload the page
• Try a different browser (Chrome, Firefox, or Safari)
• Disable any VPN or proxy you may be using
• Check if your ISP is blocking the site — some Philippine ISPs may require DNS changes

If the issue persists, contact our support team at [email protected] with details of your device, browser, and the error message you are seeing.

aresbet's platform is designed to handle disconnections gracefully. If a game freezes or you lose connection mid-round, the game server records the state of your session. When you reconnect, the game should resume from where it left off, or the round result will be settled automatically based on the game's outcome at the time of disconnection. If you believe a bet was lost unfairly due to a technical issue, contact support with your game session ID and the approximate time of the disconnection.